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Shipping Policy

At Cozy Pieces, we are committed to providing a reliable and transparent delivery experience.

• Order Processing: 1 – 5 business days (Monday – Friday).

• Order Cut-off: 2:00 PM (PST, Chicago).

• Shipping Area & Delivery Estimates:

  • United States: 5 – 10 business days ($5.99 flat rate).

  • Canada & UK: 7 – 15 business days ($12.50 flat rate).

  • International: 7 – 15 business days ($12.50 flat rate).

• Tracking: A tracking number will be emailed to you within 24 hours of shipment.

• Address Changes & Cancellations: Please contact us at contact@cozypieces.com within 4 hours of purchase for any modifications.

• Taxes & Duties: For international orders, any local customs duties or import taxes are the responsibility of the customer.

Shipping Delay Notice

During high-demand seasons (such as holidays, Black Friday, or large promotions), processing and delivery times may take longer due to carrier capacity limits. We recommend placing your order early to ensure on-time delivery.

Need Help?

If your order is lost or arrives damaged, please contact our support team within 14 days of delivery.

• Store Name: Cozy Pieces

• Email: contact@cozypieces.com

• Phone: +1 (510) 606-4318

• Customer Support Hours: 9:00 AM – 5:00 PM (PST), Monday – Friday

Return & Refund Policy

At Cozy Pieces, we want you to feel completely comfortable with your purchase. If you’re not satisfied, we’re here to help.

• 30-Day Return Window: You have 30 days from the delivery date to request a return or exchange.

• Condition: We accept returns for items in New or slightly used condition. This applies to both defective and non-defective products (e.g., wrong size or change of mind).

• Exchanges: We gladly accept exchanges for different sizes, colors, or styles within the 30-day window.

• Return Method: To keep returns secure and trackable, we provide the return address after a return request is confirmed by email. Contact contact@cozypieces.com with your order number to start the process.

• Return Costs: * Restocking Fee: $0.00 (No fee).

  • Return Shipping: The customer is responsible for the actual shipping costs.

• Refund Timing: Once we receive and inspect your item (5–7 business days), your refund will be processed to your original payment method. Please allow up to 10 days for the funds to reflect in your account.

• Cancellations: Orders can be canceled for a full refund within 4 hours of placement (before our 2:00 PM PST cut-off).

Damaged or Defective Items?

If your item arrives damaged or defective, please notify us at contact@cozypieces.com within 14 days of delivery with clear photos so we can prioritize your case.

Contact Support

Legal business name: Houston Bowling Supply LLC Trading name: Cozy Pieces Website: www.cozypieces.com

Store address: 1700 Market St, San Francisco, CA 94102, United States

Contact page: https://www.cozypieces.com/pages/contact-us
Support email: contact@cozypieces.com

Support phone: +1 (510) 606-4318 Support hours: 9:00 AM – 5:00 PM CT, Monday – Friday