FAQs

We offer flat-rate shipping to our supported regions:

• United States: $5.99 per order.

• Canada & United Kingdom: $12.50 per order.

• Other International Destinations: $12.50 per order.

The exact cost will be displayed at checkout after you enter your shipping address.

Currently, we offer worldwide shipping. Orders can be shipped to most countries around the globe. However, some locations may be temporarily restricted due to logistics limitations, carrier disruptions, or import/export regulations.

If we are unable to ship to your country, we will notify you via email and provide a full refund or alternative solution.

We do not support shipping to multiple addresses for a single order. Please place separate orders for each delivery location.

We ship to PO Boxes within the United States. However, we are currently unable to ship to Military APO/FPO addresses.

Total Delivery Time (Handling Time + Transit Time):

• United States: 6 - 15 business days.

• Canada & United Kingdom: 8 - 20 business days.

• Other International Destinations: 8 - 20 business days.

For more details, please refer to our Shipping Policy.

We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.

We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

We accept PayPal and all major credit/debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

Once your order ships, you will receive a Shipping Confirmation Email with a tracking number and a link to the carrier's website.

It may take 24 – 48 hours for tracking information to update in the carrier's system. If your order hasn't arrived after 20 business days, please contact us at contact@cozypieces.com.

If tracking shows "Delivered" but you cannot find it:

1. Check around your property, mailbox, or with neighbors.

2. Contact the local carrier (USPS, UPS, or FedEx) directly.

3. If still unresolved, email us within 7 days of the marked delivery date.

• Inspection: 5 – 7 business days after we receive your return.

• Refund: Once approved, it takes about 10 days for the funds to appear in your account, depending on your bank.

• Replacements: Shipped within our standard processing time (1 – 5 business days) after confirmation.

You might not identify a charge for some reason. Please adhere to the guidelines below.

1. For complete details about your order, please refer to your Order Confirmation.

2. Inquire if anyone of your family or friends have ordered from us using your information.

3. To find out more, get in touch with your bank.

4. Contact our customer service for prompt assistance.

You can modify or cancel your order within 4 hours of placement (before our 2:00 PM CST cut-off). Please contact us immediately at contact@cozypieces.com to request changes.

If the order qualifies for cancellation, there is no cancellation fee.

We accept exchanges within 30 days of delivery. The items must be in new or slightly used condition. Please note that the customer is responsible for the return shipping costs.

Your card or PayPal account will be charged immediately upon successful order placement.

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

We adhere to the highest industry standards. Your payment information is encrypted using SSL technology and processed directly by our secure payment gateways. Cozy Pieces does not store your credit card details on our servers.

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.