Return & Refund Policy
At Cozy Pieces, we want you to feel completely comfortable with your purchase. If you’re not satisfied, we’re here to help.
30-Day Return Window: You have 30 days from the delivery date to request a return or exchange.
Condition: We accept returns for items in New or slightly used condition. This applies to both defective and non-defective products (e.g., wrong size or change of mind).
Exchanges: We gladly accept exchanges for different sizes, colors, or styles within the 30-day window.
Return Method: To keep returns secure and trackable, we provide the return address after a return request is confirmed by email. Contact contact@cozypieces.com with your order number to start the process.
Return Costs: * Restocking Fee: $0.00 (No fee).
Refund Timing: Once we receive and inspect your item (5–7 business days), your refund will be processed to your original payment method. Please allow up to 10 days for the funds to reflect in your account.
Cancellations: Orders can be canceled for a full refund within 4 hours of placement (before our 2:00 PM PST cut-off).
Damaged or Defective Items?
If your item arrives damaged or defective, please notify us at contact@cozypieces.com within 14 days of delivery with clear photos so we can prioritize your case.
Contact Support
Legal business name: Houston Bowling Supply LLC Trading name: Cozy Pieces Website: www.cozypieces.com
Store address: 1700 Market St, San Francisco, CA 94102, United States
Contact page: https://www.cozypieces.com/pages/contact-us
Support email: contact@cozypieces.com
Support phone: +1 (510) 606-4318 Support hours: 9:00 AM – 5:00 PM CT, Monday – Friday
